PCC Takes Campaign against Injustice to FCT Streets

…As Commissioner Musa Dikko, Leads Multilingual Sensitization Drive

In a major push to bridge the gap between ordinary citizens and institutional justice, the Public Complaints Commission (PCC) FCT Office on Thursday carried out a high-impact street awareness and sensitization campaign at the bustling commercial hubs of Emab and Bannex Plazas in Wuse II, Abuja.

The grassroots campaign was personally led by the Honorable Federal Commissioner FCT, Hon. Musa Dikko, alongside top management staff and over 30 personnel of the Commission.

Taking the message directly to traders, shoppers, artisans, and passersby, the team utilized a unique multilingual approach to break down administrative and language barriers while explaining the core functions of the PCC.

The bustling business district surrounding Emab and Bannex plazas ground to a brief halt as PCC officials engaged the public.
Recognizing diverse ethnic makeup of the Federal Capital Territory, the Commissioner and his staff spoke in multiple indigenous languages—including Hausa, Gbagyi, Idoma, Tiv, Igbo, and Yoruba, alongside Pidgin English—ensuring that every citizen, regardless of literacy or background, understood their rights.

Addressing the crowd, the Federal Commissioner, Hon. Musa Dikko, emphasized that the Commission is the “Ombudsman of the people,” legally empowered to protect citizens from systemic malfeasance, unfairness, administrative injustice, and workplace victimization.

“The Public Complaints Commission is here to ensure that the voice of the common man is not silenced by bureaucratic bottleneck, institutional oppression, or corporate unfairness,” Hon. Musa Dikko stated during the exercise. “We came to the market today because justice belongs on the streets, not just in closed offices.
Our services arecompletely free, and we are committed to fighting for your rights.”

Educating the Public on PCC Functions
throughout the roadwalk, management staff and officers distributed informational materials while utilizing megaphones to educate citizens on how and where to lodge complaints.

The team outlined the key functions of the PCC, which include: Investigating Administrative Injustice: Resolving grievances stemming from unfair treatments by federal, state, or local government agencies, as well as private corporate bodies.

Workplace Dispute Resolution: Assisting citizens dealing with wrongful dismissal, withheld salaries, or unfair labor practices.

Free and Accessible Arbitration: Serving as an alternative dispute resolution body that requires no legal fees, making justice accessible to low-income earners.

The street drive was met with widespread enthusiasm from the local business community. Many traders at Emab, Bannex plazas and environs expressed relief upon learning about the Commission, noting that the fear of heavy legal fees often stops them from seeking redress when shortchanged by larger establishments or government agents.

The FCT Office’s decision to deploy staff speaking local dialects was highly praised by onlookers, who noted that it brought a sense of inclusivity and reassurance that the government is actively listening to its people.

The campaign concluded with a call to action by the management staff, urging anyone facing administrative victimization or unresolved disputes within the FCT to visit the PCC, FCT office or Area Offices and contact their desk officers, reiterating the Commission’s absolute commitment to an equitable society.

photo credit: Confidence Nduagwuike